Call Center Solution
Royalway Call Center Solutions is a powerful and feature-rich multi-channel contact center implementation designed to optimize the handling of inbound and outbound calls in an organization through efficient call handling, customizable reports, skill based transfer, free seating, Interactive Voice Response (IVR) Systems, Automatic Call Distribution (ACD), campaign management, visual dashboard & supervision, call notification popups, voice recording, conferencing, Do Not Disturb (DND) and external CRM integration capabilities.